Academic Advice
In the Advice Centre, Limahl Macfarlane, our Advice Services Co-ordinator, can provide you with professional advice on all academic and course related matters. The Advice Services Co-ordinator specialises in complaints and appeals and provides support and advice independent of the College. If you wish to raise a complaint, make an appeal or require academic or course related advice then the Advice Centre is able to advise you and ensure you are aware of your options, the College regulations and any procedure you need to follow.
If you have general concerns with your programme and want to rasie it at programme or departmental level, but do not feel comfortable doing it yourself then you should use your Programme Monitoring Rep (PMR). For more information on Programme Monitoring Click here.
College Regulations state that you need to try, where appropriate, to resolve any complaints through the informal procedures.
If a complaint cannot be resolved at an informal level the Advice Centre will assist you in making a formal complaint, ensuring that it is standardised and relevant. We can offer representation and support in dealing with complaints, including attending departmental meetings with you, if necessary.
If you wish to submit an appeal it would be advisable to meet with the Advice Services Co-ordinator in the Advice Centre or your Departmental Senior Tutor first. However if wish to submit an appeal without assistance you can fill out a pro forma and submit it to the Academic Registrar by clicking here.
There are certain grounds on which you must make your complaint and you cannot appeal 'academic judgement'; that is if the department consider your work to be of 2:1 standard, but you consider it 1:1, you cannot simply appeal because you disagree with their mark. If you feel that procedures have not been followed in allocating that mark, for example, or that there were circumstances of which the examiners were not aware at the time of the assessment, then it may be possible to make an appeal. You should note however, that until you have received formal confirmation of your result in writing from your department, it is not possible to make an appeal.
Mitigating Circumstances can occur at any time in your academic career. You can notify the department of your difficulty at any time, but it is better to alert the department as early as possible, so procedures can be put in place to ensure you are looked after properly and your work is safeguarded.
Mitigating Circumstances may include: physical or mental illness, personal accident or injury or considerable amounts of stress as the result of a personal situation. This list in not exhaustive and may include anything which has or may adversely affect the quality of your work or your ability to complete your studies.
Resolutions may include offering you the opportunity to resubmit affected work without penalty, deferment of examinations/assessments or temporary interruption - taking time out of your studies. You do not have an automatic right to any of these options however, and the best course of action for you to take will be decided with you in conjuction with your department, the Advice Centre (if requested) and Disability Services, if appropriate.
The College regularly deal with students who have very complex personal situations and you should be reassured that yours will be dealt with sensitively.
The Advice Centre can offer you support in approaching your department, should you require it.
If you want further information about mitigating circumstances, please speak to the Advice Service Co-ordinator or your department.
Address: Dixon Road, New Cross, London, SE14 6NW - Tel: 0208 692 1406 - Fax: 0208 694 9789 - Email: su@gold.ac.uk
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